Frequently Asked Questions
We provide answers to many of the most frequently asked questions on our FAQ page. If you have a question, please check there before asking customer support.
Game Help
If you are unsure about how a game is played, the in-game help system will provide you with a description and play instructions. Information for each game is also available on our online Game Information page.
24 Hour Support
Our team is available 24 hours a day, every day. Our Customer Support agents have the best training in the business and are ready to solve any problems or answer any queries you may have immediately.
Customer satisfaction is our number one priority, and so if you have any comments about our online casino, good or bad, then we would genuinely like to hear from you.
There are four different ways you can contact us:
Instant Live Chat
We have the ability to chat to you over the Net. We are here now to answer your query just click on the link below:
| Our agents are standing by to help you. Click to chat. |
| Live chat by LivePerson |
The support team is waiting to help with any technical questions and feedback.
The accounts department can assist with all enquiries related to your casino account, the cashier, making payments and cashing in.
The general queries team fields any other questions.
Phone
Please feel free to call us any time. When you call, please have your username ready.
Toll-Free: 1 866 725 8046
International: +5999 433 8828
Fax
We have a toll-free fax number but if you need to send in documents you will get a response sooner if you email scans to faxback@mayanfortune.com.
Toll-Free Fax: 1 866 356 2549
